Why did the authentication system change?
We've upgraded from the traditional login and password method to a more advanced authentication system (email OTP method) to ensure your account is even more secure and your login experience is smoother. This change not only enhances protection but also provides a more seamless way to access our services. Your security is our top priority, and we're committed to making your experience as simple and efficient as possible.
Email OTP authentication allows you to log in securely using a one-time password (OTP) sent to your registered email address. Whenever you attempt to sign in from any device, you'll receive an email with an OTP that you can use to complete your login within a limited time window.
Will Google authentication still be available?
Yes, Google authentication will still be available. The only difference is that the interface will change slightly.
What should I do if multiple users are using our SOAX account?
If you need multiple users to access the same account, you can create a shared email address and reach out to us via live chat to update your SOAX account. Alternatively, the email owner can securely share the OTP code with other users whenever they need to log in.
What should I do if I don't have access to my email?
If you don't have access to your email, please get in touch with our support team via live chat right away. We're here to help you regain access and ensure your account remains secure.