What are the benefits of your service?

  • We offer 100% residential proxies with rich geo-targeting.

  • Flexible country/region/city/ISP-level targeting.

  • 8.5 million IP pool.

  • Personal approach - we can create a custom package for you.

  • We have a trial ($1.99).

  • Highly rated customer support by TrustPilot and ProxyWay.

Can I test your proxies?

Yes! We provide a trial (100 MB for 3 days) for $1.99.
Please take a look at the following article to learn more.

Do you have an affiliate/referral program?

Yes! Feel free to find more information about our referral system here.

Can I choose a specific proxy location?

Sure! Every package offers access to over 200 GEOs.
You may choose any of them.

Where can I find up-to-date information on the number of IPs by country?

You can get a list of all available GEOs and ISPs in the Online Check menu within your Dashboard.
You may contact Live Support in case you need detailed information.

What do 300 ports mean?

The number of ports is the number of IP addresses that can be used simultaneously.

Read this article for a more detailed description.

How many IPs will be available within the package?

No matter what package you choose, you will get access to the entire IP pool:

5 mln IPs (Wi-Fi) and 3 mln IPs (Mobile).

What types of proxy authorization are available?

We offer login-password and IP authorization.

How often does the IP rotate?

We offer several flexible types of rotation. The minimum rotation interval is 90 seconds.
Read this article for a more detailed description of how IP rotation works.

Can I manually change the IP using a link?

SOAX ensures automatic rotation every time a port changes, which is faster and simpler than manually changing the IP address.

Which proxy type should I choose - WiFi, Mobile, or Static?

It mostly depends on your use case.

Feel free to check this article to find out what works best for you.

What's the difference between Wi-Fi and Mobile proxies?

Wi-Fi proxies are IP addresses of devices connected to a Wi-Fi network. The most cost-effective type of residential proxies.
Mobile proxies are IP addresses of devices connected to a mobile network. The most trusted by web resources.

Can I change the type of proxy (Wi-Fi/Mobile) after subscribing?

Subscribing to a Wi-Fi or Mobile package means that your subscription will be renewed every month.
Please reach out to our support team in case you need to change your package.

Can I reactivate a subscription?

Yes, sure! A subscription can be renewed if it has expired. This can be done with your personal account's "Reactivate subscription" button.

We have shown it in the screenshot.

Can I buy additional bandwidth if I run out of GBs?

Sure! Please take a look at the following article to find out how to do it.

What is the difference between IP authorization and login/password?

Both authorization methods: IP authorization and login/password, provide the ability to connect to the same common IP pool.

You can choose any option convenient for you and suitable for your software.

There are a few differences:

1. To authorize by login/password, you need the following connection parameters:

domain/IP, port number, login, and password.

You only need a domain/IP and port number for IP authorization. Also, to select the desired GEO, you will need to create an appropriate filter in your account.

2. For authorization by login/password, ports 9000+ are used, and for IP authorization - 10000+.

3. With ports 9000+, authorization by login/password, you can use the HTTP and SOCKS5 protocols. With ports 10000+, IP authorization, only HTTP protocol can be used.

4. For authorization by login/password, you don't need to add your real IP to the Whitelist. However, you must add IP to the Whitelist for IP authorization. Without this step, you will not be able to connect to the proxy.

In our articles, you can read more about the connection processes with authorization by login/password and IP authorization.

Are ports 25, 465 open in your service?

Ports 25 and 465 are closed by default.
Please reach out to Live Support in case you are interested in corporate 25, 465 port usage.

Are your proxies anonymous?

We recommend using anti-detection software with fingerprint substitution features to ensure full anonymity.
Not using anti-detection with fingerprint substitution may lead to getting your account blocked.

How many concurrent streams/connections can I run with your proxies?

Our minimum package has 300 ports. This means that out of an 8.5 million IP pool, you can use 300 or fewer IP addresses simultaneously.

The maximum number of simultaneous connections depends on the packages that you use.

Which proxies do you offer, IPv4 or IPv6?

We offer both, but most of them are IPv4.

How long are your proxy packages valid and how are they renewed?

The package is a recurring auto-renewal subscription available for one month.

How does SOAX resolve DNS?

DNS is targeted at the Node by default. You may switch this setting by following this article's instructions.

What proxy list formats are available?

You can create a proxy list in any format or using login, pass, domain/IP, and port parameters.

Please take a look at the following article to find out more.

Do you have any restrictions on the use of your proxies?

Yes. You can find more information about restrictions in our User Agreement.

Can I access bank websites using your proxies?

We do not allow the use of SOAX proxies to access the websites of financial organizations. Please reach out to Live Support to find out more.

Why is my IP different on various IP checkers?

Each IP checker uses a different IP database while checking your IP. That's why you may get different results on other websites. We use the MaxMind database to identify IPs. You may read more about IP database differences right here.

Where can I check my traffic usage statistics?

You can find detailed information about your traffic usage for the last week in your dashboard.

How to manage payment methods?

You may manage your payment methods in a Balance Tab. Take a look at the following article to find out more.

How to avoid frequent rotation?

Try changing your GEO and port number.

We also have the Sticky IP feature that can help you keep your IP for a longer time, and we are also planning to introduce our Static Proxies soon.


How can I change the password of my account?

You can change it in your Profile. Look at this article to learn more.

Why is my package suspended?

It can happen due to traffic limits or package expiration. Feel free to check this article to find out how to fix it.

Can I get a refund?

Yes. You can get a refund if your refund case complies with our Refund and Cancellation Policy.

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