Self Troubleshooting Check List
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Written by SOAX Assistant
Updated over a week ago

SOAX has a user-friendly system enabling you to set up the proxy connection easily. In case you face any connection issues, make sure that you have followed all the steps from our self-troubleshooting checklist - most of the problems can be quickly resolved by yourself:

  1. Please check your side's internet connection and make sure your software works correctly.

  2. If you decide to work with the IP authorization, make sure you have updated your current IP address in the IP Whitelist section. You can use our checker to find out what your current IP is. Without your IP address being linked with the package, proxies will not work.

  3. If you work with the login/password authorization, please make sure you don't have any filters in the IP authorization section.

  4. If you are not able to connect to a particular location or a particular ISP, it might mean that, at this very moment, there are no residential devices available online that can match all your added filters.
    Try to make your target less precise - remove some of the filters. For example, if you are trying to connect to proxies with Country/Region/City and ISP filters, try to leave only a filter by Country. Thus, you can access a bigger pool of IP addresses and make your connection more stable.

  5. Each port has a different proxy IP. If you face a connection issue on one of the ports, please switch to another one and recheck the connection. It might happen that you accidentally got an IP that has gone offline at the time of connection, or the internet speed has become slow on the side of that particular residential device.

  6. Ensure you have enough traffic and the package is still active.
    If you need more data, you can buy additional traffic by clicking the "Add traffic" button and confirming your purchase.

  7. Make sure that your subscription has not expired. If you can see a lock sign🔒with the message that your package has expired - you may:

    • Purchase a new subscription plan to continue working with proxies.
      Сlick the "+ Buy package" button at the top of your dashboard.

    • Or you can reactivate the subscription.
      Сlick the "Reactivate subscription" button in the top-right corner of your dashboard.

If you still have any questions or experience any problems, please get in touch with our Support Team via live chat or email [email protected] 👩‍💻👨‍💻

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