SOAX has a user-friendly system enabling you to easily set up the proxy connection. In case you face any connection issues, make sure that you have followed all the steps from our self troubleshooting checklist - most of the problems can be quickly resolved by yourself:

1) Check the internet connection on your side and make sure that your software works correctly.

2) If you decide to work with the IP authorization, make sure you have updated your current IP address in the IP Whitelist section. You can use our checker to find out what your current IP is. Without your IP address being linked with the package, proxies will not work.

3) If you work with the Login / Password authorization - make sure that you do not have any filters in the IP authorization section.

4) If you are not able to connect to a particular location or a particular ISP, it might mean that at this very moment, there are no residential devices available online which can match all your added filters.

Try to make your target less precise - remove some of the filters. For example, if you are trying to connect to proxies with filters by Country / Region / City and ISP, try to leave only a filter by Country. Thus, you can get access to a bigger pool of IP addresses and make your connection more stable.

5) Each port has a different proxy IP. In case you face a connection issue on one of the ports, please switch to another one and recheck the connection. It might happen that you accidentally got an IP that has gone offline at the time of connection, or the internet speed has become slow on the side of that particular residential device.

6) Make sure that you have not run out of traffic and that the package is still active.

If you need more data, you can always buy additional traffic by clicking on "ADD TRAFFIC" and confirming your purchase.

7) Make sure that your subscription has not expired. If you can see a lock sign with the message that your package has expired - you may purchase a new subscription plan to continue working with proxies. For that, click the Buy button in the top-right corner of your dashboard.

If you still have any questions or experience any problems, please contact our support team via live chat or email [email protected].

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