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Payment Failed/Grecaptcha is not defined
Payment Failed/Grecaptcha is not defined
Victoria avatar
Written by Victoria
Updated over a week ago

Payment Failed
Grecaptcha is not defined

There are several reasons why you may experience this error:

  1. You use VPN/Proxy or Ad-blocker while trying to finish the payment.
    Please make sure you turn them off before proceeding with payment.

  2. The difference between the billing address and the address you mentioned in your profile section, including the zip code, etc.
    Please check your credentials and try again.

  3. The payment was declined by the issuing bank.
    Make sure that there are no restrictions on the payments from your bank. You can try a different card, or you can contact your issuing bank.

  4. Insufficient balance.
    Please make sure that there are enough funds in your account.

If it looks like any of the above does not apply to you, there are a few options for you to try:

  • Clear your cache and cookies;

  • Disable VPN/Proxy, Ad-blocker, etc, if you use any.

  • Use the Private/Incognito mode of your browser;

  • Use another device/browser to complete the payment;

If you require any additional assistance, please do not hesitate to contact our Customer Support 👩‍💻👨‍💻

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