Note: This article is relevant only for users of the new dashboard. If you haven’t moved to the new dashboard yet, you can visit the SOAX helpcenter for instructions on using the previous version.
We’re excited to introduce you to our new dashboard, designed to make managing your proxies and scraping APIs easier and more intuitive. We’re rolling out the update gradually, so don’t worry if you can’t access the new dashboard yet.
You’ll find the answers to the most common questions about the new dashboard below. If you need any more information, our customer care team is always just a few clicks away.
Why are the prices in my dashboard different to the prices on your website?
Why are the prices in my dashboard different to the prices on your website?
Our new dashboard and billing system are currently in beta, so we’re still fine-tuning things. Don’t worry – your payments and traffic are safe.
Since the new dashboard is still in beta, only some people have access to it. This means prices may vary from those listed on our website as we continue to roll out the update to everyone. If you have any questions, feel free to reach out to the customer care team.
When will the new dashboard be available to everyone?
When will the new dashboard be available to everyone?
We’re rolling out the new dashboard in phases, so it’ll be available to everyone within a few weeks. If you’d like early access, let us know and we’ll do our best to help.
Can I purchase only one type of proxy if I don’t need all of them?
Can I purchase only one type of proxy if I don’t need all of them?
We have redesigned our pricing plans so you will be able to use any kind of proxy under one subscription. You will only be charged for the proxy you use based on the specific proxy rate applied to your subscription plan. As an additional benefit, you will be able to access all our scraping APIs using the same subscription.
Can I purchase multiple subscriptions?
Can I purchase multiple subscriptions?
Each account can only have one active subscription, whether they’re the same or not. If you need additional resources or a custom plan, you can speak to our sales team, who will be happy to help you.
How can I monitor my remaining traffic?
How can I monitor my remaining traffic?
Due to the flexible nature of our subscription plans, there isn’t a direct way to view your remaining traffic. Since your balance covers multiple services (each with its own pricing), your remaining data depends on how you’re using it. We recommend checking your balance regularly so you can plan your usage accordingly.
What are the benefits of this new dashboard?
What are the benefits of this new dashboard?
The new SOAX dashboard gives you a smoother experience for managing your data collection tools. It comes with several benefits.
Improved interface: A more user-friendly layout for easier navigation.
Easy proxy management: Manage all your proxies and settings in one place.
Connection stability: Sticky sessions allow you to keep a stable IP for longer, perfect for when you need to focus on continuous tasks without interruptions.
All-in-one subscription: Access all proxy types and scraping APIs with a single subscription.
Self-serve scraping APIs: Direct access to our scraping APIs, so you can manage tasks without having to contact our support team.
Flexible pay-as-you-go (PAYG): Only pay for what you use, giving you more control over costs.
Usage statistics: Track your data consumption at a glance.
12-month top-up flexibility: You can add extra funds on top of your subscription. These extra funds will rollover with each renewal and remain available for 12 months.
Spending control: Packages now center around your balance rather than fixed traffic limits, so you can allocate funds how you prefer and manage usage on your own terms.
All these benefits give you more control, flexibility, and stability.
How can I provide feedback on the new dashboard?
How can I provide feedback on the new dashboard?
We’d love to hear from you! Reach out to the customer care team via the dashboard any time. Your feedback helps us make the dashboard even better!
What if I find a bug or issue?
What if I find a bug or issue?
Please report any issues to our support team right away via live chat in the dashboard. We’re here to resolve any problems as quickly as possible.
Need Help?
If you have questions or need assistance, contact our support team via live chat. We’re here to help!