Refunds

Does SOAX provide refunds and in which cases can I get one?

Victoria avatar
Written by Victoria
Updated over a week ago

Here you can find SOAX Refund and Cancellation Policy - refunds can be issued in the following cases:

  • The Services provided are inconsistent with the Service Level Agreement;

  • The Customer hasn’t started to use (transfer data via) the Package;

  • The Customer purchased Bundle less than 3 days ago.

Please note:

  • The crypto payments are non-refundable.

  • We can only refund money to the same bank card used to pay for the service.

If you have any questions, please get in touch with our Support Team at [email protected] or via Live Chat 👩‍💻👨‍💻

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